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Frequently Asked Questions (FAQs)
Account InformationI forgot my password.If you cant remember your password, no problem! When you attempt to log on, click on the "forgot password" link. It will take you to a page where you will enter the email address that you used to make your purchase. Click on continue, and then check your email. You should have instructions in your inbox telling you how to complete the change of password process. If you continue to have issues, please let us know at help.neebo@neebo.com and we’ll help you out! Why did you deny my credit card or debit card?We accept Visa, Mastercard, Discover and American Express credit and debit cards. By renting a book from us, you are agreeing that we can store your credit card information for a period of up to 45 days past your Return Date. Your card's expiration date must be beyond this time frame. Please ensure that you are using the proper CVV code for your card, and that the billing address matches the address of the card holder. You may need to dial the customer service number located on your credit card to diagnose the problem. Where can I get more help?Send an email to help.neebo@neebo.com. Be sure to include as much information as possible including your order number and the email address you used to make this purchase. Someone will get back to you within 24 to 48 hours. |
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